Booking Terms and Conditions
General: As the Owners of Esmé’s Cottage, we welcome you to our home. We want to ensure that your stay is an enjoyable one, and will try as far as possible to resolve any problems that may occur during your stay. Should you have any problems with your booking or during your holiday, please make sure you let us know as quickly as possible.
Booking Conditions The contact name and person booking Esm�'s Cottage(the 'Renter') must be over 21 years of age and agrees to be responsible for the party occupying the property. This person is authorised to agree to all conditions of rental on behalf of all members of the party and, on receiving a booking confirmation from the Owners, is deemed to have accepted these terms & conditions. No booking is binding until confirmed in writing by the Owners. Confirmed bookings are not transferable. We do try to ensure that our property is suitable for your party, but the ultimate responsibility is yours – if you are unsure about any aspect of Esmé’s Cottage please phone or email us for advice before finalising the booking. We reserve the right to refuse to accept bookings at our discretion where we believe that such a booking would not be in the best interests of the Owner and/or the Renter. All bookings are accepted on the clear understanding that the property is rented for holiday purposes only, is not used for any other purposes, and will be vacated by the agreed time and date. The Renter will be liable for any costs incurred for unauthorised extension of tenancy. The number of people occupying the property must not exceed the number shown on the booking confirmation or that advertised as maximum on the Esmé’s Cottage website. Names and contact details for all party members should be provided as part of the booking process. The Owners reserve the right to refuse admission to the property and may enter the property at any time to end the tenancy if any of the above terms are breached. A charge will be made for any unauthorised persons making use of the property or facilities.
Payments On booking, a deposit of 30% of the total cost is required. Booking deposits paid are not refundable unless the conditions of the cancellation terms below are met. The Owners may, at their discretion, request a refundable £100 ‘damage deposit’ in lieu of the repair cost of damage to the property and its contents, or any breach of the terms of rental by the Renter. On satisfactory inspection of the property after the property has been vacated, the damage deposit will be returned to the Renter. Once the booking deposit has been received and receipted in writing by the Owners, the balance will be due 6 weeks before the rental commences. If the balance payment has not been received by this date, the Owners reserve the right, after taking all reasonable steps to contact the Renter, to re-sell the holiday and the holiday will be treated as a cancellation under the cancellation terms defined below. The Owners will not cover the cost of any charges incurred by the booking party for our bank requesting re-presentation, referral to drawer or refusal of cheques paid to us.
Responsibility The Owners are responsible for providing holiday accommodation in a clean and tidy condition, taking all reasonable steps to ensure that all facilities advertised are provided. The Renter of the property must ensure that the property is left in a clean and tidy condition — failure to do so will result in an additional charge. The Renter is responsible for the replacement of any articles broken or damaged during their occupation of the property and for the cost of repair of any damage to the property itself .
Liability The Owners and their staff/representatives, do not accept any liability for any neglect, default or act on the part of the Owners nor for any inconvenience, injury, accident or loss suffered by any person or to any vehicle or possessions in or about the property or in any way arising out of the property from any cause whatsoever. All the facilities of the accommodation, including the baby's cot and high chair, are used entirely at the Renter’s own risk. We aim to ensure that the details provided on or hyperlinked from the Esmé’s Cottage website are correct. Any changes to facilities, descriptions or events that may materially affect your stay will be notified to you as quickly as possible. However, we do not accept responsibility for errors contained on the website nor for any mis-description made by us or any third party. Nor will we accept responsibility or claims for compensation in regard to advertised local events, facilities or services which, for any reason, become unavailable. If, at any time and for any reason, Esmé’s Cottage becomes unavailable or is deemed by the Owners to be unsuitable for letting to the Renter, all monies paid will be refunded in full and this is the extent of the liability of the Owners. No further claims will be acknowledged. The Owners do not accept any liability for any disruption of tenancy due to surrounding or neighbouring properties of any sort whatsoever. This includes building works, impairment of views and noise. The Owners do not accept liability and will not pay any compensation where a property becomes unavailable due to ‘force majeure’. This describes any event which the Owners could not avoid. These events include, but are not limited to, storm or weather damage, criminal damage, break-in, explosion, fire, flood, which causes destruction or damage to the property making the property unavailable for letting. Also included are adverse weather conditions, riots, industrial action, civil strife, natural disasters, nuclear disasters, oil spills, war or threat of war, actual or threatened terrorist activity and all similar situations beyond the control of the Owners.
Complaints All complaints should be notified to the Owners immediately. We will not entertain a complaint once the property has been vacated. We will do our best to resolve issues as quickly as possible. In doing so, we reserve the right to investigate and resolve any problems during tenancy without refund or compensation.
Smoking Esmé’s Cottage is a non-smoking property, and is equipped with a system of sensitive smoke & fire alarms. Smoking inside the property is forbidden, constitutes damage to the property and is a breach of these rental conditions.
Pets The Owners must agree to accept pets as part of the Renter’s party, in advance, during the booking process. Pets must be kept under control and should, under no circumstances, be left alone in the property, be allowed onto furniture or beds or be allowed upstairs. The Renter takes full responsibility for any pets brought on to the property, agrees to pay a surcharge of £20.00 per pet per week (or part week), and agrees to pay for the cost of any damage or repair work caused by their pets.
Lost Property The Owners accept no responsibility for items left behind in the property after you have vacated. Any unclaimed items of property will be disposed of after 4 weeks.
Termination of Contract If the booking party fails to adhere to any of the conditions set out above, the Owners reserve the right to enter the property and terminate the tenancy.
Cancellations The Owners must be telephoned or emailed immediately you are aware you cannot take your holiday. Email notification is deemed not to have been received until a written cancellation confirmation or email Read Receipt has been received by you from the Owners. Cancellations made up to 6 calendar weeks prior to commencement of the holiday will forfeit the deposit paid. Cancellations made less than 6 calendar weeks prior to commencement of the holiday incur the full cost of the booking. Any outstanding amounts, including the cost of extra services, become immediately payable in full. Thereafter, the Owners will use their reasonable endeavours to re-book the holiday on the Renter’s behalf, and will refund to the Renter the amount paid for the re-booked holiday less any discount, the cost of extra services, any booking fee, a £30 administration fee and any other costs incurred in the re-booking process. Retrospective claims will not be entertained.